Posts

CONFIDENCE BOOSTER No.6: Be Accurate!

/in , , , , , , , , /by

THE CHALLENGE: To overcome inaccurate statements, self-talk and mindset. 

My clients get to hear about this over and over because accuracy has a complex role in combating a very powerful adversary of self confidence: cognitive distortion. This may sound complicated (it is) but if I highlight the most popular forms you will know what I mean:

  • Filtering – amplifying negative information while diminishing or completely excluding positives
  • Polarised “black & white” thinking – leaves no room for manoeuvre for yourself & others & leaves no room for balance
  • Overgeneralisation – With sparse information, creating strong opinions on a wide range of people, subjects or situations
  • Rushing to assumptions – not waiting for all (or any) available information on a subject & so assumptions are drawn & decisions made in considerable ignorance
  • Catastrophising – Why settle for a drama when a full blown crisis will do? This is when everything is bad even if it has happened only once. “I’m rubbish at this”, “No one likes me”, “You cannot trust anyone”, “Today was disastrous” etc etc.

 

EXERCISE:

It’s called tracking which is, in this context, keeping a log / diary of instances when you are inaccurate in any given situation about yourself, people, your day etc. If you are unaware of behaving in a particular way then how can you do anything about it? Just being aware of it will make a huge difference.

BEWARE: real and lasting shifts in deep seated mind set and behaviour takes hard work and consistency

Now you may be thinking that this is all a bit obvious and that calling yourself ‘useless’, for example, is merely a turn of phrase. But words have a huge significance: not only do they tell the outside world a great deal about us, but they also say much about our moods and mindset. Get control of them and they WILL begin to affect your attitudes and emotions for the better. 

LIFE COACH, LONDON : GROUP SESSIONS

/in , , , , , , , /by

I really enjoy connecting with larger groups of people because the atmosphere is always buzzing and I really like to see people challenging one another’s perceptions (including my own).

Of course these sessions, whether they be workshops, seminars, or set piece lectures have a very different dynamic compare to my 1 to 1 sessions:

MAIN DIFFERENCES: PRIVATE SESSIONS vs GROUPS

  • Group sessions, by their nature, lack the intimacy of 1 to 1s
  • 1 to 1 sessions are very much led by the client and the discussion as it develops, whereas group work is more structured in advance
  • Group sessions tend to be one offs, or limited in number and therefore there is more detail to take on – 1 to 1s tend to be more gradual
  • Group work is great for understanding concepts but are, of course, unable to address in detail any personal issues

Like all of my coaching, in its various forms, I find group work very rewarding on a personal level. There’s no lip service here – I write and plan the session until I am personal moved by the content and I am convinced it will work.

 

THE BENEFITS FOR BUSINESSES

  • Team building
  • Leadership & management development
  • Improved conflict management
  • Enhanced rapport between company and staff
  • Greater staff resilience
  • Greater unity of purpose within the team and the company in general
  • Increased productivity

I take a fresh approach every time when prepping, be it for one of my own workshops or for a session especially written for a corporate client. I value the input of my clients and together with them I will plan a session(s) to best reflect what they want to get from the experience both on an individual and a group level.

 

CONFLICT RESOLUTION AT THE OFFICE – Does familiarity really breed contempt?

/in , , , , , /by

“I do not like that man, I must get to know him better”

Abraham Lincoln (attributed)

 

Serious disagreement and disaffection between colleagues in the workplace is a huge drain on businesses which can ill afford distractions. Strife and the stress and unhappiness that come with it can affect productivity, cause absenteeism and increase staff turnover – aka damage!
While human behaviour is complex, most particularly when under stress, the same trends and themes are often repeated. An understanding of what is really going on and the dynamics involved is half the battle when seeking to neutralise and resolve conflict. By upping their Emotional Intelligence (EQ) skill set, managers can become more proficient at spotting the early warning signals, and are far better placed to anticipate and then influence what happens next.

 

THE MOST COMMON CASUES FOR CONFLICT: 

 

IGNORANCE

We often draw conclusions about people within moments of meeting them, or even just seeing them across the office – this is the ‘first impression’ trap. Once in place such preconceptions can condition our views of what others do and say from then on. We should therefore take time to find out more about those around us, or at least be aware of not forming our opinions before we have had the chance to do so in an informed manner.

 

MISUNDERSTANDINGS

Do we ever get the wrong end of the stick? Of course we do. The best way of avoiding this is, of course, communication – there is no better antidote to adjusting a negative impression of someone than simply taking the trouble to fill in the blanks.

 

FRUSTRATIONS & IRRITATIONS

Often these are born of ignorance and misunderstanding but also the baggage people take to work can have a huge effect as exterior problems may spill over at the office. This is not excusing ill manners or bad behaviour but if we begin to understand the causes of someone’s behaviour it could at least change our reactions for the better.

 

FEELING THREATENED

This is about our territory, and our desire to protect what we have or what we should like to have. If we feel threatened we are unlikely to be at our most reasonable or generous, and in such a frame of mind there are short steps between viewing a colleague as a rival, a threat, and even perceived as an enemy. Once this point is reached it is hardly surprising that relations can deteriorate very badly.

 

DEFENSIVENESS

This is always a good trip wire to tell us we are not confident about a particular issue. Therefore, when we are on our guard we are alerted to anything we interpret as challenging or threatening in nature – and with our shields up we have difficulty telling them apart which can then lead to the next issue.

 

FROM INTRANSIGENCE TO ENTRENCHMENT

A form of social myopia obscuring a wider picture can develop, as we do not want to be seen to be giving ground. Our opinions become beliefs and therefore part of us so it can be very easy to slip into taking challenges very personally. So often when we ‘believe’ something it becomes regarded by us as the ‘truth’. Our conditioned sense of justice is ingrained in us to defend what we believe to be the truth, to be right. Of course there are very clear-cut instances of right and wrong, truth & falsehood; in human relations, however, things are rarely so straightforward.

 

Understanding the nature and origins of conflict gets us well on the way to preventing them from escalating or even occurring in the first place. The most important thing, as in the quote attributed to Lincoln, we have to be bothered to look behind the façade in order to drastically improve the chances of conflict resolution.

 

IS FEELING IN CONTROL A BENEFICIAL GOAL?

/in , , , , /by

“The bird of paradise alights only on the hand that does not grasp”

John Berry

A source of frustration or worry and anxiety I often come across in my work as a coach originates when people feel they are not in control. How often do we hear (or even utter ourselves) the words: ‘I like to be in control’, or ‘I hate it when I’m not in control’, and even ‘I know I’m a control freak’?

 

THE ILLUSION OF CONTROL

We may often be under the impression we are in control, especially when people are doing what we want, but that’s only ever temporary. The truth is, we are never in control of events, what people think or what people do …. ever. To believe so is to live in an illusion and if we base our happiness on whether or not we are in control, we are going to have to get used to disappointment. In fact, people who like to feel in control are often frustrated and unhappy when their world does not cooperate with their demands.

 

THE ‘DAMAGE OF CONTROL’

  1. In desiring control we hanker after something we can never have, therefore we are wasting our mental energy chasing the impossible. This often leads to frustration and a general sense of unease and even unhappiness.
  2. The quest for control generally leads to pressurising (or even bullying in extreme cases) our partners, friends or colleagues. Their compliance should not be mistaken for control as it never endures – it’s simply negative influence, backed by force & fear, masquerading as willing compliance.
  3. We must ask ourselves whether such pressurising will be more or less productive in our relationships, social or otherwise. Such an approach will create and perpetuate stresses and is that really what we want?

 

THE GOOD NEWS

The fact is that there is one thing over which we have complete control (if and when we choose to exercise it) and that is control over what we are thinking. In this our control can be complete & our responsibility is absolute. No one can tell us what to think, whatever they may believe. But it’s ironic that the one thing in our lives over which can we actually claim full control is so often neglected either in part or, in some cases, completely abdicated. What we think governs our decisions and our decisions determine our lives – so the sooner we claim back control the better.

 

People can break the habit of allowing the mind to function in auto-pilot. Through practice designed to develop mindful awareness people can develop greater focus, presence, and improved memory. The greater our control of our thoughts & therefore our actions – the more we exude strength and positive energy. It is this that gives us influence over events and on those around us and it is influence, emanating from within ourselves that can  contribute positively to our relationships. The positive reality of influence as opposed to the negative illusion of control can only fuel our success at work or at home and in the words of Napolean Hill:

“Self-disciplined begins with the mastery of your thoughts. If you don’t control what you think, you can’t control what you do.”

 

THE LIGHT BULB MOMENT – Challenge yourself by asking the right questions

/in , , , , , , /by

After one of my recent public speaking events a member of the audience gave me some feedback – which incidentally is always welcome – how else can I adjust my sights?  The point he raised actually goes to the core of coaching, and the quest of personal development in general:

“I thought you were going to be giving some answers”.

That fact that I am often quizzed on a wide variety of life strategy issues highlights our fundamental need, as humans, to search for answers. Nowadays there are the added imperatives of wanting answers right now, on tap, and the simpler the better – an impatience that is hardly surprising given the spirit of our age.

 

WHO DOES HAVE THE ANSWERS?

Of course I, like everyone else, have loads of answers, but they are mine, applicable to my life and my issues, and are of absolutely no use to anyone else whatsoever. The fact is, the best person to provide answers for your life is you. However, in creating positive lasting change, the greatest challenge is not actually in finding the answers as we already have them within us in abundance. The real issue is to find the right questions as it is through them that our answers will become apparent.

“It is not the answer that enlightens, but the question.”

Eugene Ionesco

 

THE LIGHT BULB MOMENT

The need for asking the right questions is all about reaching that light bulb moment I see so often in my clients. One of the most frequent statements from those I work with is “I’ve never looked at it like that before”. The realization that we already possess our own solutions is both very dynamic and immensely empowering. We have the answers all along – but often we are  just not able to challenge ourselves.

 

THE RIGHT QUESTIONS:

  • Challenge our perspectives and test our thinking
  • Can make us look more critically at the way we do things and the way we view ourselves and our world.

When I say critically, I mean in the most positive and constructive sense – after all, we cannot build anything lasting upon negative foundations.

 

“We cannot solve our problems

with the same thinking we used when we created them.”

Albert Einstein

 

IT DOES NOT END WITH THE QUESTION

Whether in a private one to one session or speaking to large groups, my work is all about challenging people’s existing thinking and perceptions – and my principle asset for that is posing questions and then waiting for the answer. Waiting for answers is equally important for individuals planning their own life strategy: do not rummage around looking for them. Allow calm and space to do the work and if the answer is a natural fit, it will come to you and, quite simply, it will feel right.

Alan Keyse is a fully qualified Business and Life Coach who now applies his 30 years of experience as a sales executive to coaching Emotional Intelligence to business leaders, executives, managers and their staff. Alan specialises in stress reduction; conflict management; low self confidence & employee engagement. 

 

 

IN THE QUEST FOR NEW LIFE STRATEGIES, IS PATIENCE A VIRTUE?

/in , , , , , , , , /by

Offering patience as a possible option in fashioning new life strategies can meet with short shrift – and that’s putting it mildly. Patience is often regarded as ‘off the pace’: a waste of time when we should be out there ‘making things happen’. Patience is seen by many as too ‘wait and see’, or being passive, docile and even weak.

 

REVOLUTION OR EVOLUTION?

Most of us know of individuals who on deciding to make a new life change just do so: quitting smoking, training for their first marathon, losing 40lbs… they seem capable of a 180 degree with unshakable determination. We can respect and applaud such discipline & force of will but revolution is not for everyone. AND we certainly must not make comparisons and use those as a stick with which to beat ourselves. For many people evolution is a better fit: a more measured planned approach can get us to where we want to be.

 

BABY STEPS

It’s all bout forward momentum. Have you ever put a toddler down and turned away, only for a matter of seconds, and then turned back only to have to begin trying to track them down? Well, there’s nothing wrong with baby steps! So the sort of patience I refer to has nothing to do with ‘wait and see’ but is all about planned persistence at your pace. It does not signify lack of proactivity – quite the contrary, it’s all about devising an action plan combined with perpetual and most important of all – relentless forward momentum:

  • you do not lose sight of the target
  • you will not be knocked off course
  • and you’re not stopping for….anything!

 

MEETING THE CHALLENGE ON YOUR TERMS

By setting your own pace, you can manage your own evolution by taking measured and positive steps every single day, for example:

  • going for a walk
  • not tackling a pile of mail but one piece at a time
  • making a point of smiling at shop assistants and bank workers
  • avoiding emotional vocabulary
  • periodic ‘turn ‘em off time’ – TV, tablets, smart phones etc (tough one!)

To achieve goals it’s not a prerequisite to take giant leaps, or to turn lives upside down (however, if that’s the pace you want to set that’s fine). Change can be gradual: it evolves, and as such is grows into a natural fit and this time it will take!

The practice of thinking in new ways and doing new things often enough can alter lives a piece at a time. Quick fixes and short term enthusiasm so often leads to short lived benefits, disappointment & regression. Evolution can be the key to real change in thinking and in behaviour and replicates how we took on bad habits – we’ve just reverse the flow. So positive changes can ‘take’ and become our new good habits. What took decades to condition our lives cannot necessarily be turned around in weeks, but real beginning can be made – in bite size pieces….buon appetito!

Alan Keyse is a fully qualified Business and Life Coach who now applies his 30 years of experience as a sales executive to coaching Emotional Intelligence to business leaders, executives, managers and their staff. Alan specialises in stress reduction; conflict avoidance; & employee engagement. 

 

 

NEED MORE OPTIONS? SHIFT YOUR PERSPECTIVE

/in , , , , , /by


In modern life we prize having multiple options and choices, but one of the greatest limitations to achieving these are our own thoughts and perceptions. Therefore, an ability to challenge and shift our own perspectives, and therefore our perceptions, is a huge asset – especially if we occupy a leadership role.

“We don’t see things as they are, we see them as we are.”

Anais Nin, Author 1903-1977

 OUR PERCEPTIONS HELP US TO SURVIVE

We continually ask questions of our environment, our safety and of ourselves, as they are essential in making the string of judgements and moulding the beliefs required to function and survive effectively. This is what kept us alive in the wild, and it is what we have to do constantly in order to make daily and life decisions. In this subliminal minute by minute flow of ‘what do I do next?’ the decisions we take and the choices we make are conditioned by the questions we pose.

 

WHEN PERCEPTIONS CAN BE DETRIMENTAL

The nature of the questions we ask of our lives or our world will condition the answers we receive. These answers, in turn, can reinforce beliefs we already hold. But what if a particular belief is negative and erroneous, for example ‘I can’t’, ‘I’m useless’, ‘I’m good for nothing’, ‘no one likes me’.  What if our perspectives and perceptions lead us to judgements and beliefs that can be to the detriment of ourselves or of those around us?

 

PERSPECTIVE CAN CHALLENGE PERCEPTION

If our thinking takes us up a blind alley, particularly at work, a useful and sometimes challenging exercise, is to abandon our line of enquiry and follow instead a thread someone else puts forward – usually a friend or a colleague. This may feel uncomfortable simply because we are removed from our normal channels of thought. We may be compelled to move in a direction that would not be our automatic choice given our own upbringing and conditioning – that direction may even be counterintuitive.

 

THE BENEFIT OF THE ALTERNATIVE ROUTE

The benefit is that we are really challenging our own thinking. In fact, the more uncomfortable this process becomes the greater the rewards can be. This is particularly true when meeting an obstacle in a project at work or in our lives in general. Simply put, if a chosen line of thought proves stubborn then take a run at it from a different direction to that you would intuitively select. This can serve a purpose if only to confirm that we were on the right line already: discounting an alternative route – properly explored – can really shake up progress.

 

If we care to look, the perspective of questions others may pose of us can often be far more illuminating in areas we may not even have thought to explore.  There is always a way out of a maze: approaching a problem or challenge from an altered perspective creates options and choices and can get a stalled situation on the move once again. While true and lasting change may not come easily, the journey can be exhilarating and liberating once the shackles of our own modes and conventions have been tested robustly.

 

Alan Keyse is a fully qualified Business and Life Coach who now applies his 30 years of experience as a sales executive to coaching Emotional Intelligence to business leaders, executives, managers and their staff. Alan specialises in stress reduction; conflict avoidance; & employee engagement. 

MEDITATION IN BUSINESS: IT WORKS!

/in , , , /by

MEDITATION IN BUSINESS: IT WORKS!

In a frenetic, noisy and obsessive world, the ability to disengage from the hurly burly can prove invaluable, most particularly when we are trying to find inspiration to fire our inner motivation or to manage difficult challenges. In my own experience I have found that the ability to be able to step back and observe events in the moment, with a certain detachment from negative emotions, is a potent skill, especially (but not exclusively) in business.

Meditation comes in many forms, from a variety of traditions, and it is not my intention here to discuss techniques or philosophies: there is bountiful information on this subject both online and in print. My aim is to encourage people to simply cast off preconceptions and take a look.

At a bare minimum, meditation can have very notable applications for the busiest of schedules, in fact the busier and more stressful life gets, the more valuable it can be to develop such skills. This fact has been embraced by a number of corporations including Apple, Google, Nike and HBO to name but a few.

SO, WHAT BENEFITS CAN MEDITATION OFFER?

THE MONKEY MIND
We all experience this: the incessant inner dialogue that occupies our minds for much of our day – a constant flow of consciousness tumbling like lottery balls, with no beginning, middle or end. So how can our thought process, so congested, be expected to work effectively for us? Surely, if we are able to quieten the internal chatter there can be greater benefits for us than allowing it to carry on unchecked.
Even a brief period of contemplation, each day, is a good start – it’s just a matter of engaging with the present moment when time is set aside for being alone with ourselves. Like all skills, setting aside all unnecessary thoughts takes practice, but in learning to do so benefits can be felt from the start. Of course the relaxation can be reward enough but there’s far more to gain than that:

CLARITY
With a calm and uncluttered mind comes clarity and with it determination, as we see what needs to be done whether we are beginning to set goals or in need of reinforcing our resolve during a difficult day. When we tame our monkey mind we find, in its place, calm and simplicity – what better state is there for making good decisions?

FOCUS
With the mind thus soothed we will also find it far less likely that we can be knocked off our course by distractions. We are able to refocus on the priorities and goals we set ourselves with greater vigour. We can rediscover those emotions that inspired us when we first decided upon a course of action and so launch ourselves, refreshed, into making a reality of our wishes.

CONTROL
In large measure, we take control of our thoughts because if we do not do it then someone else will try do it for us. We can then find ourselves abdicating our free will, albeit subconsciously, and following the agenda of others. Alternatively we drift on autopilot leaving our most important decisions to our social conditioning, negative emotions, and learned reactions. If our own hands are on the steering wheel, however, we can be sure of our ideas, as our thoughts are stripped back to their bare essentials. There is no waste, just the burning desire to carry through the goals we have set.

CONNECTION
Meditation connects us directly to our unadulterated core values, our essence – in other words, the things that really make us tick. Nothing is more important as we cannot be truly happy or feel fulfilment if we are not at one with who we really aspire to be.

And regular meditation can do all this? Not on its own but it is an invaluable element in helping us to do it. Meditation gives us the choices, and in this life, clear choice is a precious resource available to us all, we just have to ‘dig’ a little.

bulling at work

IN MANAGEMENT, IS FEAR EVER A USEFUL SUBSTITUTE FOR RESPECT?

/in , , , , , /by

Following on from a recent blog about the benefits of acknowledging weakness , a blind alley that individuals, managers and organisations need to be aware of is when fear is confused for respect.

Actually, such confusion should never arise as they are so completely different, but alas it is all too common. Fear, if unchecked, can create and spread a sense of malaise within a corporate body that can, at best, impede growth and at worst will wreak havoc within the entire structure of an organisation. Pretty soon, management and staff can find themselves operating in the blind: a culture of fear.
HARD TIMES, TOUGH CALLS
In recent times, many companies and organisations, large and small, have found themselves in a position when difficult decisions needed to be taken in order to ensure survival and growth (albeit modest). Such measures impact in a very personal way on the lives of individuals be it restructuring, cost savings, maximising on synergies etc. That is not in question here – a good entrepreneur at some point will have to take decisions that require a strong stomach – they are there to lead, even in the teeth of the storm.

FEAR IS NOT FAST TRACK RESPECT
Managing through fearful times is not the same as using that fear as a tool of management. That is a poor substitute for leadership, in fact, it indicates a lack of any leadership at all. If management by fear becomes a de facto policy, we should ask on which planet would a negative, vulnerable and scared workforce operate better than one that is positively motivated, focused and inspired – recession or no?

A kingdom founded on injustice never lasts

SENECA

WHEN THE TIDE TURNS
When the ethos of excess pressure and fear (aka bullying) exists then this is a sign that troubled times lie ahead – and such a culture will begin to display structural flaws most particularly when an economy begins to emerge from recession:
An organisation’s strongest and most able people will be gone at the earliest opportunity (if it has not already happened) – with predictable results
The chances of enticing high achievers will be jeopardised. How can a business take full advantage of increased opportunities when it’s most able people work for the competition?
Leadership through fear is like ‘one club golf‘ and has no inbuilt flexibility and a very limited life span.
Shaking off the effects of a fear culture takes time and radical change – but since when did the world of business and opportunity proceed at a leisurely pace?
If fear runs through an organisation there is very little that can be done without a radical and imaginative approach from the executive. This has to come from the top and starts with the core values of the boardroom. A good executive can lead it’s people through the toughest times but once opportunities become more plentiful, the whole corporation will come into its own.

In the depth of winter
I finally learned that there was in me
an invincible summer

ALBERT CAMUS, French Nobel Prize winning writer

In the next blog we shall look closely at how individual managers, regardless of the scale of their responsibilities, can maintain awareness of their performance and in doing so ensure that their people are lead and not pushed.